Your privacy is important to us. It is Nexonic Goods policy to respect your privacy regarding any information we may collect from you across our website, http://www.nexonicgoods.com/, and other sites we own and operate.
We may collect and process the following types of personal information:
We collect data from you when you register an account with us, subscribe to marketing communications from us, submit inquiries to us and/or purchase from us. We also collect information that you provide voluntarily to our customer services team, whether in writing, by telephone, email or live chat.
We also collect some information automatically using cookies to improve the shopping experience. By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
We have put in place the necessary and appropriate safeguards and access controls to ensure the security, integrity, and privacy of the information you provide us with. Our website uses a Secure Socket Layer (SSL) encryption which encrypts your information to protect it from unauthorized use.
No payment details are stored on our website. We receive encrypted information needed to verify and authorize your payment and to process your order.
We may share some of your data with, or obtain personal information from, the following third parties:
Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Contact us at nexonicgoods@gmail.com
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.
If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.
For any questions about this policy or information requests please email nexonicgoods@gmail.com
You have 03 days from the date of delivery to claim for the return or exchange if:
In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue within 03 days of delivery. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.
Note: To avoid unsafe delivery, we strongly suggest getting your orders delivered to your own address. Nexonic Goods will not be liable for any loss or damage to the order in the case of delivery at the self-pickup point, such as any courier office.
We aim to provide a safe and secure shopping experience. However, in some instances, we might need some form of payment verification or source to process the order, which will be requested from the consignee through call or email as per the bank's instructions to avoid any fraudulent or suspicious transactions.
You can revise your order so that it's just the way you want it by calling our Customer Services team on +92 343 171 6549 (9 am - 10 pm, PKT Mon-Sat, 11 am – 8 pm on Sundays) or emailing us at nexonicgoods@gmail.com before the order is processed. If the order hasn’t already been processed, we'll be happy to assist you.
By accessing the website at http://www.nexonicgoods.com/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Whilst we try to display the colors of our products accurately on the Website, the actual colors you see will depend on your screen and we cannot guarantee that your screen's display of any color will accurately reflect the color of the product on delivery.
All items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer an alternative product(s) or service(s) of equal or higher quality and value; otherwise, the order will have to be canceled.
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.
By completing and submitting the electronic order form (or proceeding through the 'checkout process'), you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order.
If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.
All products that you order through the Website will remain the property of Nexonic Goods until we have received payment in full from you for those products.
If we cannot supply you with the product or service you ordered, we will not process your order. We will inform you via email or call. If you have already paid for the product or service, we will refund you via store credit/voucher in full as soon as reasonably possible.
To provide greater convenience and flexibility, refunds will generally be issued in the form of a voucher, which can be used toward future purchases on our website. However, in special cases that may require additional support, we encourage customers to reach out to our customer service team. Our team will review each case individually and make every effort to provide the best possible solution.
Any online payments received by Nexonic Goods are in PKR; therefore, in case of refunds, the amount will be reversed/refunded in PKR.
Nexonic Goods reserves the right to cancel your order in the case of, but not limited to; unavailability of the product, incorrectly listed price, or any other information.
Nexonic Goods products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees, or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
We will deliver to the home or office address indicated by you when you place an order.
We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
We reserve the right to cancel your purchase in the event nobody is available to sign for receipt.
You bear the risk for the products once delivery is completed.
Where possible, we try to deliver in one go. We reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so by sending you an e-mail to the e-mail address provided by you at the time of purchase. You will not be charged for any additional delivery costs.
We can entertain any changes to order provided if the order isn't dispatched yet. We will not be able to accept any order change requests once the order is dispatched (neither any refund nor exchange will be possible in case of delivery outside Pakistan).
We’re here to help! Whether you have questions about our products, orders, or need assistance, feel free to reach out. Our team at NexonicGoods is committed to providing you with excellent service. Connect with us, and we’ll get back to you as soon as possible!
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